Our Warranty Policy

The Consumer Guarantees Act and Fair Trading Act provide the basis of Warranty policy.
The Consumer Guarantee Act sets out minimum standards for goods sold by All Out Co .

In the event that goods sold are not fit for purpose, or are faulty, the customer has the right to a repair, replacement or a refund.

The Fair Trading Act is designed to protect the customer from being misled, either intentionally or unintentionally.

This applies to all aspects of the promotion and sale of goods and services including:
-pricing, where the product was made, where the product is from
-the meeting of New Zealand safety standards
-availability of products in store and the sales techniques used.

The Commerce Commission enforces the Fair Trading Act 1986.  

Manufacture Defects All Out Co have a minimum 30days warranty from date of purchase.
-Warranty claims cover any fault.
-defect or failure occurring as a result of the manufacturing process.  

Example 1. Thread start to fray.
Example 2. Zip is broken before the first wash.

Misuse Defects Damage or faults occurring as a result of misuse, accident or wear and tear are not covered by our warranty policy. 
Example 1. Zip is broken after a wash, sometime your washing machine could cause this through the way you wash it.
Example 2. Button fell off, rough usage will cause the button to fall off.
Example 3. A tear in fabric, the product maybe not design to fit for your usage. 

If the product is still under warranty then the repair will be at our expense including the freight to return the repaired or replacement product.
If the product is out of warranty, then we can still have the product repaired, however, the cost of the repair will be charged to the customer. 

Delivered Damaged Product  

If you suspect your product has been damaged during delivery please do not throw away the parcel or cover in which the product arrived in as our Courier supplier will need to inspect it.
Please contact us and we will organize the return of the product for inspection and will endeavor to send you a replacement as soon as possible.  

All Out Customs Limited Warranty Policy has 4 solutions to any claim made:

1. Wherever possible we will endeavor to repair any fault to a factory issue standard and return it to you at no charge.
2. Where repair is not possible or practical we will replace the product with the same or similar product.
3. If a repair or replacement is not possible due to the product being unavailable we will exchange it for any of stocked products of the same value as your original purchase price.
4. Where none of the above solutions are possible or practical then you have the option of receiving a full refund or store credit. 

Proof of purchase will be required in order to get an exchange or a refund. (we can help find your purchase of proof if you know the date and time within Restrictions and exceptions) 

As a result of Health and Safety a refund or exchange is only available for the following products if the product is defective: 

NOTE: These products are still guaranteed under the Consumers Guarantees Act.

Here's what you need to do:

In-Store Returns/Warranties

Take the product into our Henderson stores with proof of purchase for assessment.

If a refund / replacement is offered:

Original purchase instore: Staff will happily arrange a refund or exchange for you

Original purchase from website: If the product was originally purchased online, we will refund your credit to your creditor.

Cash refunds cannot be done in store for products purchased online with a credit card.