Terms and Conditions
Terms and conditions

1. Prices and ordering

all our prices are shown in New Zealand Dollars and are Tax inclusive.
In order to make a purchase on  www.allout.co.nz you must be 18 years old
If you are under 18 years of age you must have consent from your parents.

Orders can be placed on the website www.allout.co.nz 

2. Payment
You can pay with Visa, Master card,Partpay, Laybuy & Paypal and all major debit card.We accept the following currencies: USD, NZD, USD, DKK, SEK, NOK, GBP & EUR.
The amount will debit from your account once you have completed the transaction.
We will never deduct a larger amount than what you have authorized.

3. Postage and Shipping
Within New Zealand Standard postal services:
-Auckland region - 1-3 Working days 
-North Island  2 to 5 Working days
-South Island 2 to  5 Working days

International Destination Standard postal services:
-Australia 5 to 10 Working days
-Other International Countries  7 to 28 working days

International Destination Express Services:
-Australia 2 to 5 Working days
-Other International  Countries 3-10 Working days

Free Shipping services is posted using Standard postal services.

If your country is not on the list, you are welcome to contact us via info@alloutcustoms.co.nz  in order to enter into a purchase agreement. If you are shopping from a country outside New Zealand you must be particularly aware that you are responsible for customs clearance as well as specific taxes in your home country.
Delivery time for New Zealand is between 1-10 working days, and all other international Delivery varies from 3-28 working days.

4. Payments
Security Payment is made directly via Paypal.com through an encrypted connection. All personal information is protected by means of a secure SSL encryption during the transaction. Card information is sent directly to our payment provider and the encryption ensures that your information is not intercepted, read or copied by us or anyone else.

5. Privacy policy
All of your information (name, address, telephone number, e-mail etc.) is transmitted encrypted and is treated confidentially. No private information is registered. Encryption ensures that your information cannot be intercepted during transmission. www.allout.co.nz is an independent online shop that does not give your information to others. All information is stored using the highest security. Your address information is only used to send your item – you will not receive unsolicited advertisements. Payment information is not saved and is only used during the payment process. In order to ensure the best possible service we use cookies in order to remember your previous visits to the site. Cookies are specifically used to increase user-friendliness and to remember which products have been stored in the basket. You can at any time delete cookies from your computer, how you do this depends on your browser settings. Information connected with your purchase is stored for 2 years in order to ensure the correct processing of any warranty cases. All information is processed by www.allout.co.nz and you can always have full access to your information. This is done by sending an e-mail to info@alloutcustoms.co.nz.
In order to enter into an agreement with www.allout.co.nz , you must allow the following information to be registered: name, delivery address, telephone number and e-mail address. The following groups of employees have access to registered information: the management, sales, warehouse employees and the accounts department. 

6. Receipt
You will receive a receipt by email as the final step in the payment process. The receipt should be saved in case it is needed in the future.

7. E-marketing and newsletters
You only receive e-marketing material and newsletters via e-mail if you have actively asked for these.You will never receive marketing material in the post from www.allout.co.nz
You can unsubscribe from our newsletter at any time via www.allout.co.nz

8. Right of cancellation
You have 28 days right of cancellation, valid from the date of receipt. The right of cancellation is conditional upon the item being returned undamaged in the same condition and in the original packaging. The right of cancellation thus ceases to be valid if you have used the item in a way which obviously reduces the item's sales value. The item should be returned in secure packaging to: please contact us via info@alloutcustoms.co.nz for return details. If you change your mind about your purchase, you can of course have a refund. The amount will be reimbursed when we have received the returned item and inspected that it lives up to the rules of cancellation. The only expense you incur when you cancel is the cost of postage when sending the item back to us. Note! We do not accept packages sent by cash on delivery.

9. Exchange or refund 
You can either take it into our Store for an exchange or Post the item.
-When posting for an exchange please have a prepaid return package or we will not send it back.
-When posting for a refund, If there is an  excess postage fees charged by our carrier, we will pass it on to you.

Item exchanges are, of course, subject to in-store product availability. It's a good idea to check in-stock availability by calling the Store, or by viewing the product on www.allout.co.nz to see if the item is available for pick up locally.

Personalized items and custom-prints may not be eligible for exchange.

10. Wrong Items or Defected items
Items ordered online from All Out CO. that arrived damaged or are incorrect can be returned to our Physical store.
(we will pay for postage cost)

11. Refunds
Once we receive your item, a refund is initiated immediately. If you canceled a pickup item, and you were billed for it, we initiate your refund immediately after you submit your cancellation request. The way your refund is processed depends on your original payment method:If you paid by credit or debit card, refunds will be sent to the card-issuing bank within five business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.

If you paid by Partpay, Paypal or Laybuy, refunds will be sent back into your account within 3 business days of receipt of the returned item or cancelation request. Please contact your account provider with questions about when the credit will be posted to your account 

12. Ship your item back to All Out Co.
 
When packing your return item(s) use the ‘Order Number’ as your reference.You can find your ‘Order Number’ by signing into ‘My Account’ page with your user name and password and go into ‘My Order’.You can either send your item back or drop off the package at our physical store 

Address:  
All Out Customs
Shop 142 west City Mall
7 Catherine Street
Henderson
Auckland 0614
New Zealand

13. Warranty
When you shop on www.allout.co.nz you have a 1 months warranty. This means that you can either have the item repaired, exchanged, your money back or a reduction in the price, depending on the specific situation. It is of course a requirement that the claim is legitimate and has not arisen as the result of incorrect use of the product or other damaging actions. You must make a claim within a "reasonable time" upon discovering a defect in the item. If you make a claim within two months after the defect has been discovered, the claim will always be in time. If the claim is legitimate we will of course refund your (reasonable) carriage expenses. Remember to obtain a receipt for your carriage expenses; otherwise we cannot refund the amount. Unfounded claims are charged an investigation fee and shipping charges. The item should be returned in secure packaging to: please contact us via info@alloutcustoms.co.nz for return details.
Return item must have a paid return ticket so our team can return your goods. Without one, we will never return it.

14. Reservations
We make reservations for printing errors, pricing errors, changes to GST, VAT and taxes as well as delivery failures. Agreements concerning the purchase of goods are considered to be finally entered into when an employee has processed the order. Any offers apply as long as stocks last. Advice is given without contractual liability, as the customer may experience different behaviour from the product on the basis of conditions we are not aware of.

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