and comments can be sent to firstname.lastname@example.org we will response within
Questions: If you do not find the answer to your
question or have further questions you are welcome to contact our online team
You can find answers to the majority of
questions such as:
1. How do
In order to make a purchase at www.allout.co.nz
please use the following steps.
Step 1. Create an account via link allout.co.nz
Stem 2. Search for item using the Category menu on
the left or Use the search bar on your top right.
Step 3. Select item and checkout (Kart logo on the
Step 4. Check your details or Enter new details.
Step 5. Choose Shipping & Payment method.
Step 6. Check that all information is correct on
the landing page and authorize the purchase.
2. How do I pay?
You can pay with Visa, MasterCard Q-Card, Prezzie Card and all
major Debit Card or simply with PayPal.
do you debit the money?
We debit the money right on completion of your order.
will I pay for Postage?
Postage prices are listed under the heading "Shipping Method" when
you check out.
5. Do you
deliver to my country?
We deliver to all countries; you can find the list of countries under the
heading " Shipping Method ". If your country is not on the list,
please contact us.
6. Will you pay customs duty on the items?
All Out Customs takes no
responsibilities for Tax or Duty charges in your home country. Tax and
Customs duty rules differ from country to country, we recommend you to contact
your local customs authorities.
do you pack my order(s)?
We pack all orders within 1-2 days from the time of receiving your order.
A longer delivery time can arise if an item is
not in the warehouse at the time the order is placed.
8. I selected "Click and Collect" when will I receive my order?
You will receive an email from the store to inform you, your pick up is ready for collecting,
this could take anytime between 1hr to 24hrs.
9. I selected "Click and Collect" can I change it to be deliver?
Yes you can, please email email@example.com and we will arrange it for you.
10. When will
I receive my order?
The delivery time via standard Post as follow:
1-3 Working Days
North Island 1-5 Working days
South Island 2-7 Working days
-Australia 3-10 Working days
-Other Countries 3-28 Working days
(Express Post) only available for International
- Australia 2-5 Working days
- Other Countries 2-5 Working daysNote: Our courier service does not operate
The operating days are as follow:
All Order(s) place after 1pm on
Friday, through to Sunday will be posted out on the following Monday.All Order(s) place on any working days
after 1pm will be sent out the next working day.
11. I have received a
tracking number but I cannot track my order.
Your tracking shows "No tracking history or
has no information available. This is because your parcel has not yet been
picked up or scan into the courier service(s) system.
12. Can I
change my order?
If your order has not been dispatched you must contact us as quickly as
possible, then we will try to help.
error has occurred, what should I do?
Unfortunately errors can occur. If an
error has occurred you must contact our customer service department, with your
order number via firstname.lastname@example.org who will investigate the matter as quickly as